telAssist™
Technical Support via Telephone

Nexal Technical Support is available via telephone:

  • Pre-sales support to answer your questions about Nexal products
  • Evaluation support during 30-day product trials
  • Complimentary "up-and-running" support during installation
  • Post-sales support to assist you with your on-going support needs

Complimentary support is available for thirty (30) days after downloading a Nexal product.  After complimentary support has expired, you can purchase support on a per incident basis or subscribe to a NexRx Premium Support Contract.*

 

Before You Call...

  • Read the documentation such as the Administrator Guide for the product you are using — often the answer to your question is in the documentation
  • Check the iAssist technical support area and read the product's qAssist page FAQ section or search the online knowledgebase
  • Write down the error message you encountered and be prepared to explain the sequence of events leading up to the error condition
  • Be at the computer which is experiencing the problem when you call

 

telAssist Support Hours:
Current Nexal Time (ST) is

 

Greenwich Mean Time (UTC)

 

 

 Monday through Friday
excluding official U.S. holidays

8:30 am through 4:30 pm U.S. Pacific Time
(UTC-8 Standard Time, UTC-7 Daylight Saving Time)
4:30 pm UTC through 12:30 am UTC (16:30-0:30)

 
Standard Support Number +1 425.235.6393

 
Premium Support Number
(U.S. 24x7 Customers Only)		 Use the phone number on your contract

(Please note that effective 2000 October, AT&T has discontinued support of the EasyReach™ toll-free PIN-based dialing system and our +0 700.466.3985 is no longer available — use the new phone number provided you in your contract addendum and in your email notification.)

* telAssist support is chargable after your complimentary "up and running" support period has expired.  Click here to review Nexal's technical support charge policies.